Shipping policy

Thank you for shopping with SHEILANETWORK TECHNOLOGY COLTD. As a professional US-based online retailer specializing in all styles of fashion bags and daily functional bag accessories, we implement standardized order processing and rigorous cross-border logistics management protocols. Every bag product undergoes meticulous pre-shipment inspection and reinforced protective packaging to ensure safe, intact, and timely delivery to global customers.

1. Order Processing Time

All fully confirmed and paid bag orders will be inspected, packaged, and prepared for shipment within 1 to 7 business days. Our warehouse operates exclusively on regular working days and pauses all order processing during weekends and official United States public holidays.
During seasonal shopping surges and promotional events with high order volumes, standard processing timelines may be moderately extended. Our customer service team will issue formal email notifications promptly to inform customers of any substantial order delays and updated progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on package dimensions, weight, and shipping destination. The final shipping cost will be automatically computed and clearly displayed on the checkout page before payment confirmation, with zero hidden fees or incidental charges.
We provide standard shipping services for all in-stock bag products, with an estimated delivery timeframe of 15 business days after warehouse dispatch. This timeframe serves only as a general reference. Actual delivery schedules may vary due to logistics carrier operational delays, customs clearance processing, adverse weather conditions, regional logistical limitations, and holiday service suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order completes all pre-delivery quality verifications and is officially shipped from our warehouse, you will receive an automated shipment confirmation email containing your unique tracking number and official logistics provider details.
Tracking system information will be activated and available for real-time online inquiries within 24 to 72 hours after the carrier picks up the package. Temporary data synchronization delays are common in cross-border logistics scenarios. Please contact our support team for manual status verification if tracking updates remain unavailable beyond this period.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete, and deliverable shipping addresses, valid zip codes, and active contact information during checkout. Please thoroughly verify all delivery details before finalizing payment to prevent delivery anomalies.
SHEILANETWORK TECHNOLOGY COLTD assumes no liability for misdelivery, delivery failure, or package loss resulting from incorrect or incomplete address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to independently cover all reshipping expenses, and original shipping fees are non-refundable.

5. Lost or Damaged Packages

If your shipment is confirmed missing during cross-border transit, please submit a formal parcel loss inquiry to our after-sales team within 2 calendar days following the expected delivery date. We will collaborate with authorized logistics institutions to conduct full traceability investigations and resolve the issue efficiently.
Long-distance cross-border transportation may cause unavoidable extrusion, friction, or impact damage to bag exteriors, hardware components, and outer packaging. If you receive damaged or defective merchandise, please reach out to our after-sales team within 24 hours of delivery receipt. You must provide clear, unedited original photos of both the full packaging and specific damaged product areas for official case validation and resolution.

6. Bag Care and Usage Notice

Our bag collections are crafted from premium leather, canvas, nylon, and other durable high-grade materials. Each product is equipped with material-specific care guidelines, outlining standardized daily usage, ventilation storage, and scientific cleaning methods tailored to preserve product texture and extend service life.
Product fading, deformation, accessory loosening, and structural damage caused by improper cleaning, unsuitable storage environments, unauthorized alteration, or personal misuse are classified as non-quality-related damage. SHEILANETWORK TECHNOLOGY COLTD does not provide after-sales warranty, maintenance, or compensation for man-made product damage.

7. International Shipping and Customs Notice

All cross-border international shipments are governed by the destination country’s local trade regulations and customs supervision policies. Import duties, customs clearance processing fees, and other statutory import taxes may apply based on regional compliance standards.
All customs and import-related expenses are the exclusive financial responsibility of the customer. Product prices and standard shipping fees do not include any customs tariffs or import charges. We are not liable for package detention, mandatory return, or economic losses caused by unpaid customs fees or violations of local import rules.

8. Contact Information

For any inquiries or assistance regarding our shipping policies, logistics progress, and delivery arrangements, please connect with our official customer service team via the channels below:
Trade Name: SHEILANETWORK TECHNOLOGY COLTD
Phone Number: +1 307-968-1637
Email: support@faitengmetal.shop
Physical Address: 122 W 26th St, Cheyenne, WY 82001, United States